Emergency Communications Dispatcher Trainee (Entry-Level)

Emergency Telecommunicator Services; Mooresville (NC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

Emergency Telecommunicator Services is offering Dispatcher Trainee and Telecommunicator Trainee opportunities in Statesville. Trainees gain structured instruction in receiving calls, documenting incidents, operating dispatch systems, and supporting emergency response under supervision.

Training progresses with demonstrated skills, with assignments tied to training milestones and certifications. The program may include classroom, simulations, and supervised console work, with shifts potentially

Qualifications

• A high school diploma or recognized equivalent is commonly required. Trainee positions are often intended for applicants without previous dispatch experience, although individual employers may establish additional prerequisites.
• Candidates should have basic computer skills, clear communication, accurate typing, and a willingness to receive feedback.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional-conduct requirements.

Skills

Typing

Listening

Multitasking

Communication skills

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services is offering Dispatcher Trainee and Telecommunicator Trainee opportunities in Statesville. Trainees gain structured instruction in receiving calls, documenting incidents, operating dispatch systems, and supporting emergency response under supervision.

Training progresses with demonstrated skills, with assignments tied to training milestones and certifications. The program may include classroom, simulations, and supervised console work, with shifts potentially