Dispatcher Trainee, Telecommunicator Trainee - Local Openings

Emergency Telecommunicator Services; Balsam Grove (NC); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

Emergency Telecommunicator Services in Balsam, NC seeks Dispatcher Trainee and Telecommunicator Trainee to begin a structured career in emergency communications. Trainees learn call-taking, incident documentation, radio procedures, and CAD skills under supervision, with progressive responsibilities as training milestones are met.

The program combines classroom instruction, simulations, and supervised console work, with shifts including nights, weekends, holidays, and overtime.

Qualifications

• High school diploma or GED required; trainee roles may be open to applicants without dispatch experience.
• Basic computer skills, clear communication, and accurate typing are essential.
• Customer service or call-center experience is helpful.
• Applicants may need to complete assessments and meet minimum scores.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform duties under supervision.
• Complete assessments and training milestones.
• Adhere to confidentiality and professional conduct requirements.

Skills

Communication skills

Typing

Customer service

Discretion/Confidentiality

Willingness to receive feedback

Education

High school diploma or GED

Tools

Computers

CAD basics

Job description

Dispatcher Trainee / Telecommunicator Trainee Opportunities in Balsam

Dispatcher Trainee and Telecommunicator Trainee positions provide a structured introduction to emergency communications work. Under the direction of qualified instructors and training personnel, trainees learn how to receive calls, document incidents, operate communications systems, and support emergency response operations.

Responsibilities increase as required skills are demonstrated. Independent assignments generally depend on successful completion of training, applicable certifications, and the employer’s performance standards.

Position Details

Duty Location: {airport_name}, Balsam, NC

Employer: The hiring public safety or communications agency identified in the official vacancy

Pay: {salary_min}–{salary_max} per year

Schedule: {work_schedule}

Appointment Type: {appointment_type}

Who May Apply: {who_may_apply}

Application Deadline: {closing_date}

Training may combine classroom instruction, simulations, and supervised console assignments. Training schedules and later operational shifts may include nights, weekends, holidays, and overtime.

What You May Do

• Learn emergency call-taking procedures and agency terminology
• Practice confirming locations and gathering essential incident details
• Develop accurate typing and computer-aided dispatch skills
• Study service-area geography, maps, and response jurisdictions
• Learn radio procedures and unit-status monitoring
• Observe and perform assigned duties under supervision
• Complete assessments, coaching sessions, and training milestones
• Learn confidentiality, security, and professional-conduct requirements

Experience and Education Requirements

A high school diploma or recognized equivalent is commonly required. Trainee positions are often intended for applicants without previous dispatch experience, although individual employers may establish additional prerequisites.

Candidates should have basic computer skills, clear communication, accurate typing, and a willingness to receive feedback. Customer service or telephone-based experience may be useful. Check the vacancy for required assessments and minimum scores.

General Conditions of Employment

Meet the agency’s minimum age and employment eligibility requirements

Successfully complete required background screening and hiring assessments

Complete additional pre-employment evaluations when specified

Attend required training and meet attendance standards

Achieve required competencies and certifications within established deadlines

Meet probationary requirements and operational performance standards

Work Environment and Physical Requirements

Trainees may work in classrooms and active communications centers using headsets, keyboards, and multiple displays. Supervised duties may include exposure to distressing calls. The official vacancy describes essential functions, training expectations, and accommodation procedures.

Benefits

Eligible trainees may receive insurance coverage, retirement benefits, paid leave, and employer-provided training. Confirm trainee pay, benefits eligibility, and any advancement conditions in the official announcement. Completion of training does not automatically guarantee promotion unless the employer states otherwise.