Dispatcher & Telecommunicator Trainee (Entry‑Level)

Emergency Telecommunicator Services; Burlington (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Insurance

Retirement benefits

Paid leave

Training

Job summary

Emergency Telecommunicator Services in Alamance, NC seeks Dispatcher Trainee and Telecommunicator Trainee to begin a structured program in emergency communications. Trainees learn how to receive calls, document incidents, operate dispatch systems, and support responders under expert instruction.

Training may include classroom work, simulations, and supervised console assignments, with schedules that may include nights, weekends, holidays, and overtime as trainees progress.

Qualifications

• High school diploma or equivalent commonly required.
• Basic computer skills and clear communication are essential.
• Willingness to receive feedback and undergo assessments.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional-conduct requirements.

Skills

Typing speed/accuracy

Clear communication

Customer service skills

Education

High School Diploma or equivalent

Tools

Dispatch software

Job description

Emergency Telecommunicator Services in Alamance, NC seeks Dispatcher Trainee and Telecommunicator Trainee to begin a structured program in emergency communications. Trainees learn how to receive calls, document incidents, operate dispatch systems, and support responders under expert instruction.

Training may include classroom work, simulations, and supervised console assignments, with schedules that may include nights, weekends, holidays, and overtime as trainees progress.