Emergency Communications Trainee: Dispatcher Path

Emergency Telecommunicator Services; Winston-Salem (NC); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

Emergency Telecommunicator Services in Winston, NC is offering Dispatcher Trainee opportunities to learn emergency call-taking, incident documentation, and radio/dispatch procedures. Trainees work under supervision, with training that may include classroom instruction, simulations, and supervised console work.

Training milestones and assessments are part of the program, with schedules that may include nights, weekends, holidays, and overtime.

Qualifications

• Trainee positions are often intended for applicants without previous dispatch experience.
• Candidates should have basic computer skills, clear communication, accurate typing, and a willingness to receive feedback.
• Customer service or telephone-based experience may be useful.

Responsibilities

• Learn emergency call-taking procedures and agency terminology
• Practice confirming locations and gathering essential incident details
• Develop accurate typing and computer-aided dispatch skills
• Study service-area geography, maps, and response jurisdictions
• Learn radio procedures and unit-status monitoring
• Observe and perform assigned duties under supervision
• Complete assessments, coaching sessions, and training milestones
• Learn confidentiality, security, and professional-conduct requirements

Education

High school diploma or recognized equivalent

Job description

Emergency Telecommunicator Services in Winston, NC is offering Dispatcher Trainee opportunities to learn emergency call-taking, incident documentation, and radio/dispatch procedures. Trainees work under supervision, with training that may include classroom instruction, simulations, and supervised console work.

Training milestones and assessments are part of the program, with schedules that may include nights, weekends, holidays, and overtime.