Emergency Communications Trainee

Emergency Telecommunicator Services; Harrisburg (NC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

Emergency Telecommunicator Services in Harris, NC invites applicants for Dispatcher Trainee and Telecommunicator Trainee positions as an entry point into emergency communications. Trainees learn to take calls, document incidents, operate dispatch systems, and support response operations under supervision.

Training milestones, assessments, and certifications are incorporated as skills increase. Expected schedules may include nights, weekends, and overtime during training and later shifts.

Qualifications

• High school diploma or equivalent required; trainee roles focus on learning and assessments.
• Strong verbal and written communication; basic typing accuracy and computer skills expected.
• Customer service or call-center experience may be helpful.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Document incidents accurately and practice gathering essential details.
• Develop typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform duties under supervision and complete training milestones.

Skills

Typing

Communication

Computer skills

Customer service

Education

High school diploma

Job description

Emergency Telecommunicator Services in Harris, NC invites applicants for Dispatcher Trainee and Telecommunicator Trainee positions as an entry point into emergency communications. Trainees learn to take calls, document incidents, operate dispatch systems, and support response operations under supervision.

Training milestones, assessments, and certifications are incorporated as skills increase. Expected schedules may include nights, weekends, and overtime during training and later shifts.