Emergency Dispatch Trainee & Telecommunicator Prep

County Emergency Communications; Burlington (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Job summary

County Emergency Communications in Mebane, NC invites applications for Dispatcher Trainee / Telecommunicator Trainee roles. These positions provide a structured introduction to emergency communications work under qualified instructors, focusing on receiving calls, documenting incidents, operating systems, and supporting response operations.

Training progresses with demonstrated skills and may include evenings, weekends, and overtime; successful completion leads to further responsibilities and

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Basic computer skills and accurate typing are essential.
• Clear communication and willingness to receive feedback are important.
• Customer service or telephone-based experience may be useful.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional-conduct requirements.

Skills

Computer skills

Clear communication

Accurate typing

Customer service experience

Education

High school diploma or equivalent

Tools

CAD basics

Job description

County Emergency Communications in Mebane, NC invites applications for Dispatcher Trainee / Telecommunicator Trainee roles. These positions provide a structured introduction to emergency communications work under qualified instructors, focusing on receiving calls, documenting incidents, operating systems, and supporting response operations.

Training progresses with demonstrated skills and may include evenings, weekends, and overtime; successful completion leads to further responsibilities and