Emergency Dispatcher Trainee – Training in 911 Communications

Emergency Telecommunicator Services; Lillington (NC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Insurance coverage (trainees)

Employer-provided training

Paid leave

Job summary

Emergency Telecommunicator Services in Mamers, NC is seeking Dispatcher Trainee and Telecommunicator Trainee applicants. This program provides a structured introduction to emergency communications, teaching how to receive calls, document incidents, operate dispatch systems, and assist emergency response operations.

Training combines classroom instruction, simulations, and supervised console assignments. Trainees may work nights, weekends, holidays, and overtime, with progress contingent on

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Trainee positions are often intended for applicants without previous dispatch experience.
• Candidates should have basic computer skills and clear communication; typing accuracy is important.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Develop accurate typing and computer-aided dispatch (CAD) skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.

Skills

Basic computer skills

Clear communication

Accurate typing

Customer service experience

Education

High school diploma or GED

Job description

Emergency Telecommunicator Services in Mamers, NC is seeking Dispatcher Trainee and Telecommunicator Trainee applicants. This program provides a structured introduction to emergency communications, teaching how to receive calls, document incidents, operate dispatch systems, and assist emergency response operations.

Training combines classroom instruction, simulations, and supervised console assignments. Trainees may work nights, weekends, holidays, and overtime, with progress contingent on