Emergency Dispatch Trainee: Launch Your Career

Emergency Telecommunicator Services; Statesville (NC); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

Emergency Telecommunicator Services is seeking Dispatcher Trainee in Statesville, NC. This entry-level program offers structured training to learn call-taking, incident documentation, and radio procedures while supporting emergency response operations.

Training progresses as you demonstrate required skills; duties include learning essential procedures, completing assessments, and preparing for certification. Night/weekend shifts and overtime may be required during training.

Qualifications

• High school diploma or recognized equivalent commonly required.
• Trainee positions are often intended for applicants without previous dispatch experience.
• Candidates should have basic computer skills, clear communication, accurate typing, and willingness to receive feedback.

Responsibilities

• Learn emergency call-taking procedures and agency terminology
• Practice confirming locations and gathering essential incident details
• Develop accurate typing and computer-aided dispatch skills
• Study service-area geography, maps, and response jurisdictions
• Learn radio procedures and unit-status monitoring
• Observe and perform assigned duties under supervision
• Complete assessments, coaching sessions, and training milestones
• Learn confidentiality, security, and professional-conduct requirements

Skills

Typing

Computer skills

Clear communication

Multitasking

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services is seeking Dispatcher Trainee in Statesville, NC. This entry-level program offers structured training to learn call-taking, incident documentation, and radio procedures while supporting emergency response operations.

Training progresses as you demonstrate required skills; duties include learning essential procedures, completing assessments, and preparing for certification. Night/weekend shifts and overtime may be required during training.