Emergency Dispatch Trainee: Launch Telecommunicator Career

911 Emergency Communications; Seven Springs (NC); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

911 Emergency Communications is seeking Trainee positions in Seven Springs, NC to provide a structured introduction to emergency communications work. Trainees learn how to receive calls, document incidents, operate dispatch systems, and support emergency response operations.

Responsibilities grow with demonstrated skills; completion of training and certifications improves functioning. The program includes classroom instruction, simulations, and supervised console work, with schedules that may

Qualifications

• High school diploma or equivalent commonly required.
• Basic computer skills and clear communication are preferred.
• Customer service or telephone-based experience may be useful.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional-conduct requirements.

Skills

Typing

Clear communication

Basic computer skills

Customer service experience

Education

High school diploma or equivalent

Job description

911 Emergency Communications is seeking Trainee positions in Seven Springs, NC to provide a structured introduction to emergency communications work. Trainees learn how to receive calls, document incidents, operate dispatch systems, and support emergency response operations.

Responsibilities grow with demonstrated skills; completion of training and certifications improves functioning. The program includes classroom instruction, simulations, and supervised console work, with schedules that may