Emergency Dispatcher: Calm, Critical 911 Coordination

911 Emergency Communications; Norfolk (VA); On-site; USD 34,000 - 56,000; Full time

Job summary

911 Emergency Communications seeks dedicated dispatchers to connect callers with responders. You may receive emergency and nonemergency calls, verify incident locations, and coordinate police, fire, or medical units according to agency procedures.

The role demands calm, clear communication, rapid assessment, and the ability to juggle multiple screens and radio channels. You will document details, provide caller instructions when appropriate, and ensure accurate records while protecting

Qualifications

• High school diploma or GED required.
• Some agencies recruit entry-level applicants or require certifications.
• Testing scores, experience, and training deadlines are set by the official announcement.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Education

High school diploma or GED

Tools

Computer-aided dispatch systems

Job description

911 Emergency Communications seeks dedicated dispatchers to connect callers with responders. You may receive emergency and nonemergency calls, verify incident locations, and coordinate police, fire, or medical units according to agency procedures.

The role demands calm, clear communication, rapid assessment, and the ability to juggle multiple screens and radio channels. You will document details, provide caller instructions when appropriate, and ensure accurate records while protecting