EMS Dispatcher - 24/7 Critical Call & Resource Coordination

911 Emergency Communications; Washington (CA); On-site; USD 48,000 - 75,000; Full time

Job summary

911 Emergency Communications is hiring Emergency Medical Dispatchers to handle calls for urgent medical assistance. You will gather patient information, establish priorities, and coordinate resources to respond effectively.

Depending on training, certification, and assignment, you may provide approved instructions before responders arrive, following the employer’s protocols and oversight requirements. This role may involve overnight, weekend, or rotating shifts.

Qualifications

• High school diploma or recognized equivalent is commonly required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High School Diploma or equivalent

Job description

911 Emergency Communications is hiring Emergency Medical Dispatchers to handle calls for urgent medical assistance. You will gather patient information, establish priorities, and coordinate resources to respond effectively.

Depending on training, certification, and assignment, you may provide approved instructions before responders arrive, following the employer’s protocols and oversight requirements. This role may involve overnight, weekend, or rotating shifts.