911 Emergency Dispatcher — Calm, Critical Call Handler

Emergency Telecommunicator Services; Francis Creek (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

Emergency Telecommunicator Services in the United States seeks a dedicated 911 Emergency Dispatcher to manage calls, verify locations, and coordinate responders. You will operate multiple communication systems and maintain precise incident records under pressure.

The role emphasizes calm, clear communication, attention to detail, and adherence to agency procedures. A strong sense of public service and ability to work shift work are essential.

Qualifications

• Typing speed and accuracy essential for rapid data entry.
• Active listening to extract critical details from callers.
• Clear verbal communication and calm, professional demeanor under stress.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as situations evolve.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Education

High school diploma or recognized equivalency credential

Job description

Emergency Telecommunicator Services in the United States seeks a dedicated 911 Emergency Dispatcher to manage calls, verify locations, and coordinate responders. You will operate multiple communication systems and maintain precise incident records under pressure.

The role emphasizes calm, clear communication, attention to detail, and adherence to agency procedures. A strong sense of public service and ability to work shift work are essential.