24/7 911 Dispatcher – Calm, Critical-Response Champion

911 Emergency Communications; Oakland (CA); Vor Ort; USD 40.000 - 60.000; Vollzeit

Benefits dieser Stelle

Health coverage

Retirement benefits

Paid leave

Training opportunities

Zusammenfassung

911 Emergency Communications seeks a dedicated dispatcher to connect callers with public safety resources in a fast-paced environment. You will gather essential information, confirm locations, and coordinate police, fire, or medical responders according to agency procedures.

The role requires calm communication, attention to detail, and the ability to manage multiple systems while ensuring accurate data entry and timely responses.

Qualifikationen

• High school diploma or equivalent commonly required.
• Typing, listening, clear speech and basic computer skills advised.
• Ability to organize information under pressure and follow procedures.

Aufgaben

• Answer emergency and nonemergency calls in the service area.
• Confirm addresses, callback numbers, and incident details.
• Assess priority using approved questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch responders and monitor radio traffic as needed.
• Provide caller instructions within training limits.
• Maintain accurate records and protect confidentiality.

Kenntnisse

Active listening

Typing proficiency

Clear speech

Basic computer skills

Multitasking

Ausbildung

High school diploma

Tools

Computer-aided dispatch (CAD) systems

Jobbeschreibung

911 Emergency Communications seeks a dedicated dispatcher to connect callers with public safety resources in a fast-paced environment. You will gather essential information, confirm locations, and coordinate police, fire, or medical responders according to agency procedures.

The role requires calm communication, attention to detail, and the ability to manage multiple systems while ensuring accurate data entry and timely responses.