Emergency Dispatcher: Calm 911 Call Handling & Dispatch

911 Emergency Communications; Augusta (GA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

911 Emergency Communications seeks an Emergency Dispatcher to connect callers with public safety responders in a fast-paced environment. You will receive emergency and nonemergency calls, verify locations, document details, and coordinate responders using CAD and radio systems.

The role requires calm communication, attention to detail, and the ability to manage multiple information streams under pressure. Shift work, including nights and weekends, is common in this field.

Qualifications

• High school diploma or equivalent required.
• Some agencies require prior emergency communications experience or current certifications.
• Good typing accuracy and speed, clear communication under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training limits.
• Maintain accurate records and protect confidentiality.

Skills

Active listening

Typing speed

Clear speech

Computer proficiency

Information organization

Education

High school diploma

Tools

CAD / computer-aided dispatch

Job description

911 Emergency Communications seeks an Emergency Dispatcher to connect callers with public safety responders in a fast-paced environment. You will receive emergency and nonemergency calls, verify locations, document details, and coordinate responders using CAD and radio systems.

The role requires calm communication, attention to detail, and the ability to manage multiple information streams under pressure. Shift work, including nights and weekends, is common in this field.