911 Dispatcher: Calm, Critical-Response Operator

County Emergency Communications; Prescott (AZ); On-site; USD 42,000 - 62,000; Full time

Job summary

County Emergency Communications in the United States is seeking 911 Emergency Dispatchers to connect callers with public safety resources. Responsibilities include handling emergency and nonemergency calls, confirming locations, and coordinating responders according to procedures.

Applicants typically need a high school diploma or equivalent, with some agencies requiring prior experience or certifications. Strong typing, listening, speech, and computer skills are essential, along with the

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.
• The official announcement determines required testing scores, experience, and training deadlines.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Job description

County Emergency Communications in the United States is seeking 911 Emergency Dispatchers to connect callers with public safety resources. Responsibilities include handling emergency and nonemergency calls, confirming locations, and coordinating responders according to procedures.

Applicants typically need a high school diploma or equivalent, with some agencies requiring prior experience or certifications. Strong typing, listening, speech, and computer skills are essential, along with the