911 Emergency Dispatcher — Calm, Critical Crisis Response

County Emergency Communications; Dorr Township (MI); Presencial; USD 42.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Descripción de la vacante

County Emergency Communications in Michigan seeks 911 Emergency Dispatchers to connect callers with police, fire, or EMS, manage multiple communications systems, and coordinate rapid responses. The role requires calm, precise listening, accurate information gathering, and the ability to work under pressure, with various shifts and overtime as needed.

Ideal candidates will have a high school diploma, strong typing, and basic computer skills; training and certifications determined by the hiring

Formación

• High school diploma or GED commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, and basic computer proficiency; testing scores and deadlines vary by agency.

Responsabilidades

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch (CAD) systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Conocimientos

Typing

Active listening

Clear speech

Basic computer proficiency

Educación

High School Diploma or GED

Descripción del empleo

County Emergency Communications in Michigan seeks 911 Emergency Dispatchers to connect callers with police, fire, or EMS, manage multiple communications systems, and coordinate rapid responses. The role requires calm, precise listening, accurate information gathering, and the ability to work under pressure, with various shifts and overtime as needed.

Ideal candidates will have a high school diploma, strong typing, and basic computer skills; training and certifications determined by the hiring