911 Dispatcher: Calm, Precise Emergency Communications

911 Emergency Communications; El Paso (TX); Presencial; USD 36.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage

Retirement benefits

Paid leave

Professional training

Descripción de la vacante

911 Emergency Communications seeks an on-site Emergency Dispatcher to connect callers with public safety responders. You will verify locations, document details, and coordinate police, fire, or EMS resources as procedures dictate.

Ideal candidates stay calm under pressure, type accurately, listen carefully, and manage multiple systems. Training and shifts may include nights, weekends, holidays, and overtime, with benefits and ongoing certification opportunities.

Formación

• Requires high school diploma or GED.
• Testing scores, experience, and training deadlines determined by the announcing agency.
• May require emergency communications experience or current certifications.

Responsabilidades

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch responders and monitor radio traffic as situations evolve.
• Provide caller instructions within training limits.
• Maintain accurate records and protect confidential information.

Conocimientos

Typing

Active listening

Clear speech

Computer proficiency

Organizational skills

Educación

High school diploma or GED

Herramientas

Computer-aided dispatch systems

Radio equipment

Descripción del empleo

911 Emergency Communications seeks an on-site Emergency Dispatcher to connect callers with public safety responders. You will verify locations, document details, and coordinate police, fire, or EMS resources as procedures dictate.

Ideal candidates stay calm under pressure, type accurately, listen carefully, and manage multiple systems. Training and shifts may include nights, weekends, holidays, and overtime, with benefits and ongoing certification opportunities.