Emergency Medical Dispatcher: Critical 911 Call Center

County Emergency Communications; Stephenson (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

County Emergency Communications seeks Emergency Medical Dispatchers to receive urgent medical calls, verify locations, and determine response priorities using approved protocols. You will coordinate ambulance resources and provide protocol-based instructions to callers while ensuring accurate documentation and safety compliance.

The role requires staying composed during emergencies with strong communication skills and a willingness to participate in ongoing training and quality reviews.

Qualifications

• High school diploma or GED required; ongoing training may be sponsored
• Excellent communication and listening skills with calm problem-solving ability
• Ability to work under pressure and maintain accuracy during emergencies

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm patient location, callback number, and access details
• Ask approved questions about patient condition and dispatch priorities
• Determine response priority through approved medical dispatch system
• Dispatch or coordinate ambulance resources when assigned
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responders
• Document call processing and participate in quality-review activities

Skills

Active listening

Verbal communication

Multitasking

Education

High school diploma or GED

Tools

None

Job description

County Emergency Communications seeks Emergency Medical Dispatchers to receive urgent medical calls, verify locations, and determine response priorities using approved protocols. You will coordinate ambulance resources and provide protocol-based instructions to callers while ensuring accurate documentation and safety compliance.

The role requires staying composed during emergencies with strong communication skills and a willingness to participate in ongoing training and quality reviews.