911 Emergency Dispatcher — Calm, Critical Impact

911 Emergency Communications; Salt Lake City (UT); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health coverage

Paid leave

Job summary

911 Emergency Communications seeks an experienced Dispatcher to route emergency and nonemergency calls, verify locations, and coordinate responders for public safety agencies. You will monitor multiple systems, document details, and ensure timely, accurate information exchange under pressure.

The role emphasizes calm communication, attention to detail, and adherence to procedures, with shifts that may include nights and weekends.

Qualifications

• High school diploma or GED commonly required.
• Typing, listening, clear speech, and basic computer proficiency are useful.
• Ability to organize information under pressure and follow agency procedures.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into CAD systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer skills

Information organization

Education

High school diploma or GED

Tools

CAD systems

Job description

911 Emergency Communications seeks an experienced Dispatcher to route emergency and nonemergency calls, verify locations, and coordinate responders for public safety agencies. You will monitor multiple systems, document details, and ensure timely, accurate information exchange under pressure.

The role emphasizes calm communication, attention to detail, and adherence to procedures, with shifts that may include nights and weekends.