Emergency Dispatch Trainee – Learn 911 Communications

911 Emergency Communications; Twain Harte (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

911 Emergency Communications seeks Dispatcher Trainee/Telecommunicator Trainee in Twain, CA. Trainees learn call-taking, incident documentation, and dispatch operations under expert supervision while progressing through classroom, simulations, and on-the-job training.

As training progresses, responsibilities increase based on demonstrated skills and certifications, with shifts possibly including nights, weekends, holidays, and overtime as required by the agency.

Qualifications

• High school diploma or equivalent commonly required.
• Basic computer skills and clear communication are expected.
• Willingness to receive feedback and complete assessments is important.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments and training milestones.
• Maintain confidentiality and professional conduct.

Skills

Typing

Communication

Computer skills

Customer service

Education

High school diploma or equivalent

Job description

911 Emergency Communications seeks Dispatcher Trainee/Telecommunicator Trainee in Twain, CA. Trainees learn call-taking, incident documentation, and dispatch operations under expert supervision while progressing through classroom, simulations, and on-the-job training.

As training progresses, responsibilities increase based on demonstrated skills and certifications, with shifts possibly including nights, weekends, holidays, and overtime as required by the agency.