Emergency Dispatch Trainee - Training & Certification

911 Emergency Communications; Pittsfield (MA); Presencial; USD 34.000 - 44.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Descripción de la vacante

911 Emergency Communications seeks Dispatcher Trainee / Telecommunicator Trainee to begin a structured introduction to emergency communications. Trainees learn to take calls, document incidents, operate dispatch systems, and support response operations under supervision.

As training progresses, responsibilities expand, and successful completion leads to full qualification per agency standards. Training may include nights, weekends, holidays, and overtime as needed.

Formación

• A high school diploma is commonly required.
• Basic computer skills and clear communication are essential.
• Customer service or telephone experience may be useful.

Responsabilidades

• Learn emergency call-taking procedures and agency terminology.
• Document incidents accurately and gather essential details.
• Develop typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and monitor unit-status.
• Perform duties under supervision and complete milestones.

Conocimientos

Typing

Computer skills

Clear communication

Educación

High school diploma

Descripción del empleo

911 Emergency Communications seeks Dispatcher Trainee / Telecommunicator Trainee to begin a structured introduction to emergency communications. Trainees learn to take calls, document incidents, operate dispatch systems, and support response operations under supervision.

As training progresses, responsibilities expand, and successful completion leads to full qualification per agency standards. Training may include nights, weekends, holidays, and overtime as needed.