Emergency Communications Trainee: Dispatcher & Telecommunicator

911 Emergency Communications; Groveland (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

911 Emergency Communications seeks Dispatcher Trainee / Telecommunicator Trainee to begin a structured introduction to emergency communications work. Trainees learn to receive calls, document incidents, operate dispatch systems, and support emergency response operations.

Responsibilities grow with demonstrated skills; training may include classroom instruction, simulations, and supervised assignments, with shifts including nights, weekends, and overtime as needed.

Qualifications

• High school diploma or equivalent required.
• Trainee positions may be for applicants without prior dispatch experience.
• Basic computer skills and clear communication are required.
• Willingness to receive feedback and grow in the role.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and CAD skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform duties under supervision.
• Complete assessments and training milestones.
• Adhere to confidentiality and professional conduct requirements.

Skills

Typing proficiency

Customer service

Basic computer skills

Radio procedures

Education

High school diploma or equivalent

Tools

CAD (Computer-Aided Dispatch)

Radio equipment

Job description

911 Emergency Communications seeks Dispatcher Trainee / Telecommunicator Trainee to begin a structured introduction to emergency communications work. Trainees learn to receive calls, document incidents, operate dispatch systems, and support emergency response operations.

Responsibilities grow with demonstrated skills; training may include classroom instruction, simulations, and supervised assignments, with shifts including nights, weekends, and overtime as needed.