Emergency Communications Trainee: Dispatcher & Telecommunicator

911 Emergency Communications; Little Rock (AR); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

911 Emergency Communications is offering Dispatcher Trainee and Telecommunicator Trainee opportunities. Trainees receive structured instruction and supervised assignments to learn call-taking, incident documentation, and radio procedures while preparing for official certifications and career advancement.

Training may include classroom work, simulations, and supervised console duties. Shifts can include nights, weekends, holidays, and overtime as needed to meet program milestones.

Qualifications

• High school diploma or recognized equivalent commonly required.
• Trainee positions are often for applicants without previous dispatch experience; individual employers may have additional prerequisites.
• Basic computer skills, clear communication, accurate typing; customer service or telephone-based experience may be useful.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional-conduct requirements.

Job description

911 Emergency Communications is offering Dispatcher Trainee and Telecommunicator Trainee opportunities. Trainees receive structured instruction and supervised assignments to learn call-taking, incident documentation, and radio procedures while preparing for official certifications and career advancement.

Training may include classroom work, simulations, and supervised console duties. Shifts can include nights, weekends, holidays, and overtime as needed to meet program milestones.