Emergency Dispatch Trainee — Learn 911 Console & Radio

Emergency Telecommunicator Services; Auburn (AL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

Emergency Telecommunicator Services seeks Dispatcher Trainee / Telecommunicator Trainee to begin a structured path into emergency communications. Trainees learn to handle calls, document incidents, and support response operations under supervision.

Training may include classrooms, simulations, and supervised console work, with schedules that can include nights, weekends, holidays, and overtime as needed.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Trainee positions are often intended for applicants without previous dispatch experience.
• Candidates should have basic computer skills, clear communication, accurate typing, and a willingness to receive feedback.
• Customer service or telephone-based experience may be useful.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional-conduct requirements.

Skills

Basic computer skills

Clear communication

Accurate typing

Customer service experience

Education

High school diploma or equivalent

Tools

Computer-aided dispatch (CAD)

Job description

Emergency Telecommunicator Services seeks Dispatcher Trainee / Telecommunicator Trainee to begin a structured path into emergency communications. Trainees learn to handle calls, document incidents, and support response operations under supervision.

Training may include classrooms, simulations, and supervised console work, with schedules that can include nights, weekends, holidays, and overtime as needed.