Emergency Communications Trainee | Dispatch & Telecommunicator

911 Emergency Communications; Placerville (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

911 Emergency Communications in Pilot Hill, CA is offering Dispatcher Trainee and Telecommunicator Trainee opportunities. Trainees learn to receive calls, document incidents, operate dispatch systems, and support emergency response as they progress through certification and training milestones.

Training may include classroom work, simulations, and supervised assignments with shifts possibly including nights, weekends, and overtime.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Trainee positions are often intended for applicants without previous dispatch experience, although individual employers may establish additional prerequisites.
• Candidates should have basic computer skills, clear communication, accurate typing, and a willingness to receive feedback.
• Customer service or telephone-based experience may be useful. Check the vacancy for required assessments and minimum scores.

Responsibilities

• Learn emergency call-taking procedures and agency terminology
• Practice confirming locations and gathering essential incident details
• Develop accurate typing and computer-aided dispatch skills
• Study service-area geography, maps, and response jurisdictions
• Learn radio procedures and unit-status monitoring
• Observe and perform assigned duties under supervision
• Complete assessments, coaching sessions, and training milestones
• Learn confidentiality, security, and professional-conduct requirements

Skills

Typing

Communication

Computer skills

Education

High school diploma

Job description

911 Emergency Communications in Pilot Hill, CA is offering Dispatcher Trainee and Telecommunicator Trainee opportunities. Trainees learn to receive calls, document incidents, operate dispatch systems, and support emergency response as they progress through certification and training milestones.

Training may include classroom work, simulations, and supervised assignments with shifts possibly including nights, weekends, and overtime.