Emergency Dispatch & Communications Specialist

Med-Trans; Aiea (HI); On-site; USD 28,000 - 39,000; Full time

Job summary

AMR is hiring a Communications Specialist for a full-time role to handle emergency and non-emergency calls for ambulance and transportation services. The position assigns and routes transportation requests and ensures clear communication to customers in all situations.

Responsibilities include monitoring calls and emails, scheduling and routing, documenting communications, and sharing trip data with providers and members. Varied day and night shifts are available.

Qualifications

• High school diploma or GED.
• Some work experience in dispatch or routing calls in customer service.

Responsibilities

• Monitor and respond to calls and emails to deliver excellent customer support.
• Schedule, assign, review and route transportation requests.
• Document communications following protocols and identify issues.
• Communicate trip data including confirmations and routing time.

Skills

Dispatch experience

Customer service

Communication

Multitasking

Education

High school diploma or equivalent (GED)

Job description

AMR is hiring a Communications Specialist for a full-time role to handle emergency and non-emergency calls for ambulance and transportation services. The position assigns and routes transportation requests and ensures clear communication to customers in all situations.

Responsibilities include monitoring calls and emails, scheduling and routing, documenting communications, and sharing trip data with providers and members. Varied day and night shifts are available.