Emergency Transport Dispatch Specialist

American Medical Response; Aiea (HI); On-site; USD 33,062 - 38,572; Full time

Job summary

American Medical Response in Aiea, HI is seeking a Communications Specialist to respond to emergency and non-emergency calls for ambulance and transportation services. You will assign and route transportation requests and provide clear communication to ensure quality support for our customers.

We value the ability to monitor calls and emails, document communications, and work varied shifts day and night. A high school diploma and dispatch or customer service experience are preferred.

Qualifications

• High school diploma or GED required.
• Some work experience in dispatch or routing calls in customer service preferred.

Responsibilities

• Monitor and respond to calls and emails using the system to support providers and members.
• Schedule, assign, review and route transportation requests.
• Document communications per protocols and elevate issues when needed.
• Communicate trip data including confirmations and routing times.
• Collaborate with allied health and public safety personnel and coworkers.
• Demonstrate organization and time management; work varied shifts (day and night).

Skills

Customer service

Dispatch experience

Communication

Multitasking

Education

High school diploma or equivalent (GED)

Job description

American Medical Response in Aiea, HI is seeking a Communications Specialist to respond to emergency and non-emergency calls for ambulance and transportation services. You will assign and route transportation requests and provide clear communication to ensure quality support for our customers.

We value the ability to monitor calls and emails, document communications, and work varied shifts day and night. A high school diploma and dispatch or customer service experience are preferred.