AMR Communications Specialist

Guardian Flight, Inc.; Aiea (HI); On-site; USD 28,000 - 39,000; Full time

Job summary

Guardian Flight, Inc. seeks a Communications Specialist for immediate start in a full-time role. Starting hourly rate is $24.40 with day and night shifts to support emergency and non-emergency transport communications.

The role involves monitoring calls and emails, scheduling and routing transportation requests, documenting communications, and sharing trip data. You will collaborate with health and public safety teams to ensure high-quality service.

Qualifications

• High school diploma or equivalent (GED).
• Some work experience, preferably in dispatch or routing calls in customer service.

Responsibilities

• Proficiently monitor and respond to calls and emails using the established system to deliver excellent customer support to providers, facilities and member representatives.
• Use appropriate methods to schedule, assign, review and route transportation requests.
• Clearly document communications following protocols and processes and elevate issues as necessary.
• Effectively communicate trip data including confirmations, routing time, issues and performance.
• Work collaboratively and professionally with allied health and public safety personnel and coworkers.
• Demonstrate organization, multitasking and time management skills.

Skills

Dispatch

Customer service

Communication

Time management

Multitasking

Education

High school diploma or GED

Job description

IMMEDIATE HIRING! COMMUNICATIONS SPECIALIST!!

FULL-TIME OPPORTUNITY!!

Starting hourly rate $24.40 per hour!!

We’re hiring a Communications Specialist who will respond to emergency and non-emergency calls for ambulance and transportation services. This person assigns and routes transportation requests and can provide clear communication in all situations to ensure quality support and care to our customers.

Responsibilities

• Communication Specialists will proficiently monitor and respond to calls and emails using established call handling time leveraging the communication and information management system to deliver excellent customer support to providers, facilities and member representatives.


• Use appropriate methods to schedule, assign, review and route transportation requests.


• Clearly document communications following protocols and processes and properly identify and elevate issues as necessary.


• Effectively communicate trip data including confirmations, routing time, issues and performance.


• Communications Specialists will work collaboratively and in a professional manner with all allied health and public safety personnel as well as your fellow coworkers.


• Successful Communications Specialist will demonstrate organization, multitasking and time management skills.


• Varied shifts-Day and Night

Minimum Required Qualifications

• High school diploma or equivalent (GED)


• Some work experience, preferably in dispatch or routing calls in customer service

Why Choose AMR?

AMR is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com. Learn how our values are at the core of our services and vital to how we approach care, and check out our comprehensive benefit options at GlobalMedicalResponse.com/Careers.

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.