EMS Dispatch & Communications Specialist

American Medical Response, Inc.; Aiea (HI); On-site; USD 28,000 - 39,000; Full time

Job summary

American Medical Response, Inc. is seeking a Communications Specialist in Hawaii to handle emergency and non-emergency calls for ambulance and transportation services.

The role includes assigning and routing requests and maintaining clear communication to ensure quality care for customers and providers. The position is full-time with day and night shifts; a high school diploma or GED and some dispatch/customer service experience are required.

Qualifications

• High school diploma or GED required.
• Experience in dispatch or routing calls preferred.

Responsibilities

• Monitor and respond to calls and emails to deliver excellent customer support to providers and members.
• Schedule, assign, review and route transportation requests.
• Document communications following protocols and identify issues as needed.
• Communicate trip data including confirmations and routing time.
• Collaborate professionally with health and public safety personnel.
• Demonstrate organization, multitasking and time management.
• Varied shifts: Day and Night.

Skills

Dispatch experience

Customer service

Communication skills

Education

High school diploma or GED

Job description

American Medical Response, Inc. is seeking a Communications Specialist in Hawaii to handle emergency and non-emergency calls for ambulance and transportation services.

The role includes assigning and routing requests and maintaining clear communication to ensure quality care for customers and providers. The position is full-time with day and night shifts; a high school diploma or GED and some dispatch/customer service experience are required.