Emergency Dispatch Specialist (Full-Time)

American Medical Response, Inc.; Medley (FL); On-site; USD 20,000 - 28,000; Full time

Job summary

American Medical Response, Inc. in Medley, FL is seeking a Dispatcher to handle emergency and non-emergency calls for ambulance and transportation services.

This full-time position involves assigning and routing transportation requests and clear communication to ensure quality support and care to our customers. Responsibilities include monitoring calls and emails, scheduling and routing requests, documenting communications, and collaborating with health and public safety personnel.

Qualifications

• High school diploma or GED is required.
• Prior dispatch or customer service experience preferred.
• Strong communication and documentation skills.

Responsibilities

• Dispatchers will monitor and respond to calls and emails using the established system to deliver excellent customer support to providers, facilities and members.
• Use methods to schedule, assign, review and route transportation requests.
• Document communications following protocols and identify issues as necessary.
• Communicate trip data including confirmations, routing time, issues and performance.
• Collaborate professionally with allied health and public safety personnel and coworkers.
• Demonstrate organization, multitasking and time management skills.

Skills

Customer service experience

Dispatch experience

Education

High school education or GED

Job description

American Medical Response, Inc. in Medley, FL is seeking a Dispatcher to handle emergency and non-emergency calls for ambulance and transportation services.

This full-time position involves assigning and routing transportation requests and clear communication to ensure quality support and care to our customers. Responsibilities include monitoring calls and emails, scheduling and routing requests, documenting communications, and collaborating with health and public safety personnel.