EMS Dispatcher — Immediate Full-Time Emergency Transport

AMR; Orlando (FL); Sur place; USD 21 000 - 31 000; Plein temps

Résumé du poste

AMR is hiring Dispatchers to respond to emergency and non-emergency calls for ambulance and transportation services. The role assigns and routes transportation requests and requires clear communication to ensure quality support to customers.

This full-time on-site position emphasizes organization, multitasking and time management in a fast-paced environment. Minimum qualification: high school diploma or GED, with some dispatch or customer service experience preferred.

Qualifications

• High school diploma or equivalent (GED).
• Some work experience, preferably in dispatch or routing calls in customer service.

Responsabilités

• Dispatchers will proficiently monitor and respond to calls and emails using established call handling time leveraging the communication and information management system to deliver excellent customer support to providers, facilities and member representatives.
• Use appropriate methods to schedule, assign, review and route transportation requests.
• Clearly document communications following protocols and processes, and properly identify and escalate issues as necessary.
• Effectively communicate trip data including confirmations, routing time, issues and performance.
• Dispatchers will work collaboratively and in a professional manner with all allied health and public safety personnel as well as your fellow coworkers.
• Successful Dispatchers will demonstrate organization, multitasking and time management skills.

Description du poste

AMR is hiring Dispatchers to respond to emergency and non-emergency calls for ambulance and transportation services. The role assigns and routes transportation requests and requires clear communication to ensure quality support to customers.

This full-time on-site position emphasizes organization, multitasking and time management in a fast-paced environment. Minimum qualification: high school diploma or GED, with some dispatch or customer service experience preferred.