Emergency Dispatch Call Taker (24/7 Shifts)

Public Safety Dispatch Network; Woodsfield (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Public Safety Dispatch Network in Woodsfield, OH seeks a 911 Call Taker to be the first point of contact for emergency callers. You will gather critical information, follow scripted questions, and document data for faster dispatch.

Role may involve rotating shifts and adherence to training standards. Candidates typically have a high school diploma, strong listening and typing skills, and the ability to stay calm under pressure while following structured procedures.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening, typing, and clear verbal communication skills.
• Ability to follow structured procedures and assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential instructions when needed.
• Use language-access and accessibility resources as required.

Skills

Active listening

Typing accuracy

Verbal communication

Follow procedures

Education

High school diploma or GED

Job description

Public Safety Dispatch Network in Woodsfield, OH seeks a 911 Call Taker to be the first point of contact for emergency callers. You will gather critical information, follow scripted questions, and document data for faster dispatch.

Role may involve rotating shifts and adherence to training standards. Candidates typically have a high school diploma, strong listening and typing skills, and the ability to stay calm under pressure while following structured procedures.