Emergency Communications Specialist 24/7 Call Taker

Public Safety Dispatch Network; Struthers (OH); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Retirement contributions

Continuing training

Job summary

Public Safety Dispatch Network in Struthers, OH is seeking 911 Call Takers to be the first point of contact during emergencies. You will listen, ask essential questions, confirm locations, and document details for dispatch coordination.

Candidates typically have a high school diploma and strong typing, listening, and communication skills. Training, background checks, and certifications are required; positions may involve shift work and on‑call nights.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures and complete assessments as required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.

Job description

Public Safety Dispatch Network in Struthers, OH is seeking 911 Call Takers to be the first point of contact during emergencies. You will listen, ask essential questions, confirm locations, and document details for dispatch coordination.

Candidates typically have a high school diploma and strong typing, listening, and communication skills. Training, background checks, and certifications are required; positions may involve shift work and on‑call nights.