911 Call Taker – Emergency Communications Operator (24/7)

Public Safety Dispatch Network; Bowerston (OH); Sur place; USD 36 000 - 54 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continued training

Résumé du poste

Public Safety Dispatch Network in Ohio seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines, verify incident locations, and collect caller information. You will follow structured procedures and use dispatch software to relay critical details to responders.

The role involves rotating shifts and training to provide accurate pre-arrival instructions, with opportunities for ongoing training and career development. Local applicants preferred for on-site work in Bowerston, OH.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Description du poste

Public Safety Dispatch Network in Ohio seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines, verify incident locations, and collect caller information. You will follow structured procedures and use dispatch software to relay critical details to responders.

The role involves rotating shifts and training to provide accurate pre-arrival instructions, with opportunities for ongoing training and career development. Local applicants preferred for on-site work in Bowerston, OH.