911 Call Taker — Be the First to Help in Emergencies

Public Safety Dispatch Network; Westerville (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Public Safety Dispatch Network in Westerville, OH is seeking 911 Call Takers to handle emergency calls, verify locations, and document details for responders. The role may involve working with dedicated teams in a 24-hour environment, with rotating shifts and overtime as needed.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications will be provided by the employer.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

Public Safety Dispatch Network in Westerville, OH is seeking 911 Call Takers to handle emergency calls, verify locations, and document details for responders. The role may involve working with dedicated teams in a 24-hour environment, with rotating shifts and overtime as needed.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications will be provided by the employer.