Emergency Call Taker — 24/7 Public Safety Support

Public Safety Dispatch Network; Kinsman Township (OH); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Kinsman, Ohio is seeking 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, confirm locations, and document details for responders.

This role may involve rotating shifts, nights, weekends, and holidays; training and certifications are required; strong listening, typing, and clear communication are essential. A high school diploma or equivalent is typically required; prior customer service is helpful but not

Qualifications

• High school diploma or recognized equivalent; some vacancies may accept without dispatch experience.
• Strong listening comprehension, accurate typing, and clear verbal communication; follow structured procedures.
• Assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Kinsman, Ohio is seeking 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, confirm locations, and document details for responders.

This role may involve rotating shifts, nights, weekends, and holidays; training and certifications are required; strong listening, typing, and clear communication are essential. A high school diploma or equivalent is typically required; prior customer service is helpful but not