Emergency Call Taker — 24/7 Dispatcher Support

Public Safety Dispatch Network; Chester (OH); Presencial; USD 40 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Resumo da oferta

Public Safety Dispatch Network in Chester, OH, seeks dedicated 911 Call Takers to greet callers, gather critical details, and relay information to responders. You will work in a fast-paced environment, using approved scripts and systems to document incidents accurately.

Applicants should have a high school diploma and strong listening, typing, and communication skills. Training and certifications are provided, with scheduling that may include nights, weekends, and overtime.

Qualificações

• High school diploma or recognized equivalent is commonly required.
• Customer service or call-center experience is helpful.
• Some vacancies accept applicants without dispatch experience.
• Strong listening, accurate typing, and clear verbal communication are required.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Conhecimentos

Active listening

Typing

Verbal communication

Procedural compliance

Formação académica

High School Diploma

Descrição da oferta de emprego

Public Safety Dispatch Network in Chester, OH, seeks dedicated 911 Call Takers to greet callers, gather critical details, and relay information to responders. You will work in a fast-paced environment, using approved scripts and systems to document incidents accurately.

Applicants should have a high school diploma and strong listening, typing, and communication skills. Training and certifications are provided, with scheduling that may include nights, weekends, and overtime.