Emergency Call Taker — 24/7 Critical Support

Public Safety Dispatch Network; Polk Township (OH); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Retirement contributions

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Polk, Ohio is seeking 911 Call Takers to be the first point of contact for emergencies. You will verify locations, obtain caller information, and document details for responders. A high school diploma or equivalent is commonly required.

Strong listening, accurate typing, clear verbal communication, and the ability to follow structured procedures are essential. Training and certifications are provided according to the official vacancy.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Verbal communication

Following procedures

Education

High school diploma

Job description

Public Safety Dispatch Network in Polk, Ohio is seeking 911 Call Takers to be the first point of contact for emergencies. You will verify locations, obtain caller information, and document details for responders. A high school diploma or equivalent is commonly required.

Strong listening, accurate typing, clear verbal communication, and the ability to follow structured procedures are essential. Training and certifications are provided according to the official vacancy.