911 Call Taker & Dispatcher (24/7 Shifts)

Public Safety Dispatch Network; Bridgeport (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Training opportunities

Retirement contributions

Job summary

Public Safety Dispatch Network in Bridgeport, OH is seeking 911 Call Takers to handle emergency and non-emergency lines with accuracy and calm, under supervised training. The role focuses on obtaining precise location details, caller information, and following scripted procedures to guide response teams.

Ideal candidates will have strong listening skills, accurate typing, and clear verbal communication, with readiness to work rotating shifts in a demanding public-safety environment.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Strong listening comprehension, accurate typing, and clear verbal communication required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing

Verbal communication

Procedural adherence

Education

High school diploma

Tools

Call-processing software

Job description

Public Safety Dispatch Network in Bridgeport, OH is seeking 911 Call Takers to handle emergency and non-emergency lines with accuracy and calm, under supervised training. The role focuses on obtaining precise location details, caller information, and following scripted procedures to guide response teams.

Ideal candidates will have strong listening skills, accurate typing, and clear verbal communication, with readiness to work rotating shifts in a demanding public-safety environment.