Emergency Communications Specialist - 911 Call Taker

Public Safety Dispatch Network; Green (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Green, Ohio is seeking 911 Call Takers to be the first point of contact for emergencies, asking focused questions, confirming where help is needed, and documenting information for dispatch teams.

This on-site position may involve rotating shifts, including nights and weekends, with required training and certification to ensure accurate incident handling.

Qualifications

• High school diploma or recognized equivalent as minimum education.
• Previous customer service, telephone support, or public safety experience may be helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High school diploma or recognized equivalent

Job description

Public Safety Dispatch Network in Green, Ohio is seeking 911 Call Takers to be the first point of contact for emergencies, asking focused questions, confirming where help is needed, and documenting information for dispatch teams.

This on-site position may involve rotating shifts, including nights and weekends, with required training and certification to ensure accurate incident handling.