Emergency Call Taker & Dispatch Specialist (24/7)

Regional 911 Intake Solutions; Rushville (IL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Ongoing training

Job summary

Regional 911 Intake Solutions in Rushville, IL seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines, verify incident details, and input information into dispatch software. You will follow structured protocols, protect caller privacy, and work within rotating shift requirements.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and excellent verbal communication. Training and certifications are provided as part of the role.

Qualifications

• High school diploma or equivalent required; dispatch experience not always necessary.
• Strong listening, typing, and clear verbal communication skills essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide instructions within training boundaries and protect caller privacy.

Skills

Active listening

Typing speed

Verbal communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Rushville, IL seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines, verify incident details, and input information into dispatch software. You will follow structured protocols, protect caller privacy, and work within rotating shift requirements.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and excellent verbal communication. Training and certifications are provided as part of the role.