Emergency Call Taker (24/7) – Start a Lifesaving Role

Regional 911 Intake Solutions; Thebes (IL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Employee training

Job summary

Regional 911 Intake Solutions in Thebes, IL seeks a dedicated 911 Call Taker to handle emergency and non-emergency calls, verify incident locations, and document details for dispatch. The role may require rotating shifts and night work; on-the-job training and certifications are provided as you gain experience in public safety communications.

Candidates typically need a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures under

Qualifications

• High school diploma or equivalent is commonly required.
• Customer service or public safety experience may help.
• Dispatch experience is not always required.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Verify incident location and caller information.
• Enter details into call-processing/dispatch software.
• Forward information to the appropriate dispatch function.
• Provide pre-arrival instructions only within training.

Skills

Customer service

Telephone support

Public safety

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Thebes, IL seeks a dedicated 911 Call Taker to handle emergency and non-emergency calls, verify incident locations, and document details for dispatch. The role may require rotating shifts and night work; on-the-job training and certifications are provided as you gain experience in public safety communications.

Candidates typically need a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures under