Emergency Dispatch Call Taker (24/7 Shifts)

Regional 911 Intake Solutions; Daleville (IN); On-site; USD 42,000 - 65,000; Full time

Job summary

Regional 911 Intake Solutions seeks qualified call-takers to handle emergency and nonemergency lines with precision. You will confirm locations, collect callback information, and relay incidents to dispatch teams.

The role emphasizes listening, typing accuracy, and clear communication within established procedures. Applicants should have a high school diploma or equivalent, with customer service experience beneficial.

Qualifications

• High school diploma or recognized equivalent required.
• Experience in customer service is helpful.
• Some vacancies may accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and nonemergency lines promptly.
• Confirm incident location and caller details accurately.
• Identify urgency using approved questions and procedures.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide calm guidance to distressed callers when appropriate.
• Use language-access resources as needed and within training.
• Deliver pre-arrival instructions only after training certification.

Skills

Listening comprehension

Typing

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Tools

Call/Dispatch software

Job description

Regional 911 Intake Solutions seeks qualified call-takers to handle emergency and nonemergency lines with precision. You will confirm locations, collect callback information, and relay incidents to dispatch teams.

The role emphasizes listening, typing accuracy, and clear communication within established procedures. Applicants should have a high school diploma or equivalent, with customer service experience beneficial.