Emergency Call Taker — 24/7 Public Safety

Regional 911 Intake Solutions; Windsor (IL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers to handle emergency and non-emergency calls, verify locations, and document pertinent information for dispatch coordination in New Windsor, IL.

Applicants should have a high school diploma or equivalent. Training and certification are required to provide pre-arrival instructions and use approved procedures for accurate call processing.

Qualifications

• High school diploma or equivalent.
• Strong listening, accurate typing, and clear verbal communication.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Verbal communication

Customer service

Public safety awareness

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers to handle emergency and non-emergency calls, verify locations, and document pertinent information for dispatch coordination in New Windsor, IL.

Applicants should have a high school diploma or equivalent. Training and certification are required to provide pre-arrival instructions and use approved procedures for accurate call processing.