Emergency Call Taker & Dispatcher (24/7 Shifts)

Regional 911 Intake Solutions; Roberts (IL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Roberts, IL is seeking qualified 911 Call Takers to listen, assess, and document essential details from emergency callers.

Call Takers may work rotating shifts and be required to complete training and certifications; prior customer service or dispatch experience is helpful but not always required.

The role supports dispatch operations by entering information into software and forwarding incidents promptly to responders.

Qualifications

• High school diploma or equivalent is commonly required.
• Ability to listen, type accurately, and communicate clearly.
• Willingness to complete call-taking training and certifications.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide instructions to callers within training and certification.

Job description

Regional 911 Intake Solutions in Roberts, IL is seeking qualified 911 Call Takers to listen, assess, and document essential details from emergency callers.

Call Takers may work rotating shifts and be required to complete training and certifications; prior customer service or dispatch experience is helpful but not always required.

The role supports dispatch operations by entering information into software and forwarding incidents promptly to responders.