Emergency 911 Call Taker — 24/7 Dispatch Team

Regional 911 Intake Solutions; Steeleville (IL); On-site; USD 35,000 - 52,000; Full time

Job summary

Regional 911 Intake Solutions in Steeleville, IL seeks dedicated 911 Call Takers to be the first point of contact for callers in emergencies. You will gather essential information, verify locations, and document details for responders, working in a fast-paced public safety environment.

The role requires a high school diploma or equivalent, strong listening and typing skills, clear communication, and the ability to follow structured procedures.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening and typing skills are essential.
• Good verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and non-emergency lines.
• Confirm incident location and caller information.
• Use approved questions to identify urgency and incident type.
• Enter details into call-processing software and forward to dispatch.
• Provide pre-arrival instructions within training.

Skills

Active listening

Typing accuracy

Verbal communication

Following procedures

Education

High school diploma or GED

Job description

Regional 911 Intake Solutions in Steeleville, IL seeks dedicated 911 Call Takers to be the first point of contact for callers in emergencies. You will gather essential information, verify locations, and document details for responders, working in a fast-paced public safety environment.

The role requires a high school diploma or equivalent, strong listening and typing skills, clear communication, and the ability to follow structured procedures.