Emergency Department Registration Specialist

Cape Fear Valley Health System; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Cape Fear Valley Medical Center in Fayetteville, NC, is seeking an ED Registration Clerk to register patients in a fast-paced Emergency Department. The role includes collecting demographics, insurance information, and liabilities, while ensuring accurate records and smooth patient flow.

Ideal candidates have a high school diploma, healthcare clerical experience, strong English communication, and the ability to multi-task in a busy hospital environment.

Qualifications

• High school diploma or equivalent required.
• College courses in Business, Medical Office Administration, Health Care Administration, or Computer Technology preferred.
• 2 years insurance/clerical experience in a hospital or medical office setting preferred.
• Proficiency in reading, writing and speaking English.

Responsibilities

• Register emergency department patients quickly (within 90 seconds) and create patient accounts.
• Query EAD and enter accurate patient demographics to obtain correct MRN and account numbers.
• Place patient identification armbands after accounts are created for safety.
• Obtain demographics, guarantor and insurance information; document in registration system.
• Obtain physician orders for observation/admission to support services.
• Perform insurance eligibility/benefit verification and document in system.
• Inform patients/guarantors of liabilities and collect co-pays, deductibles, etc., at discharge.
• Ensure continuous coverage of the registration area and assist clinical partners as needed.
• Other duties as assigned.

Skills

English proficiency

Typing & data entry

Customer service

Critical thinking

Verbal and written communication

Multi-tasking

Education

High school diploma or equivalent

College courses in Business/Medical Office Administration/Healthcare Admin/Computing

Tools

Microsoft Windows

Job description

Cape Fear Valley Medical Center in Fayetteville, NC, is seeking an ED Registration Clerk to register patients in a fast-paced Emergency Department. The role includes collecting demographics, insurance information, and liabilities, while ensuring accurate records and smooth patient flow.

Ideal candidates have a high school diploma, healthcare clerical experience, strong English communication, and the ability to multi-task in a busy hospital environment.