Senior ED Registration & Access Lead

Cape-Fear-Valley-Medical-Center-; Fayetteville (NC); On-site; USD 36,000 - 42,000; Full time

Job summary

Cape Fear Valley Medical Center in Fayetteville, NC seeks an ED Registration Specialist to support daily ED operations, register all patients, verify insurance, collect co-pays, and ensure accurate patient accounts.

Under supervision, you will create patient accounts within seconds of arrival, obtain demographics and insurance details, and provide courteous service in a busy emergency department environment. Experience in medical office or insurance is preferred.

Qualifications

• High school diploma or equivalent required.
• College courses in Business/Medical Office Administration preferred.
• NAHAM CHAA certification preferred.
• Medical terminology knowledge required within 90 days of initial employment.

Responsibilities

• Register emergency service patients in a fast-paced environment, creating patient accounts within 90 seconds of arrival.
• Query EAD and enter accurate patient demographics to obtain MRN and account numbers.
• Place patient identification armbands after accounts are created for patient safety.
• Obtain all demographic, guarantor, and insurance information and document in the system.
• Perform insurance eligibility/benefit verification and document results.
• Inform patient/guarantor of liabilities and collect co-pays/deductibles at discharge.
• Maintain data integrity by correcting errors and following up on missing information.
• Provide timely coverage of the work area to support clinical partners in registration needs.
• Assist with staff scheduling to ensure proper department coverage.

Skills

Customer service

Multi-tasking

Critical thinking

Data entry

Typing

English proficiency

Education

High school diploma

Business/Medical Office courses

NAHAM CHAA certification

Medical terminology knowledge

Tools

Microsoft Windows

Job description

Cape Fear Valley Medical Center in Fayetteville, NC seeks an ED Registration Specialist to support daily ED operations, register all patients, verify insurance, collect co-pays, and ensure accurate patient accounts.

Under supervision, you will create patient accounts within seconds of arrival, obtain demographics and insurance details, and provide courteous service in a busy emergency department environment. Experience in medical office or insurance is preferred.