Emergency Department Access & Registration Specialist - Nights

Cape Fear Valley Health; Fayetteville (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Cape Fear Valley Medical Center in Fayetteville, NC, is seeking an Emergency Department Access Representative for the night shift. You will register ED patients, collect demographics, and verify insurance information to ensure accurate patient accounting and safety.

The role requires high school diploma, strong data entry and customer service skills, and the ability to manage multiple tasks in a fast-paced environment. Prior insurance/clerical experience is preferred.

Qualifications

• High school diploma or equivalent required.
• College courses in Business, Medical Office Administration, Health Care Administration, and/or Computer Technology preferred.

Responsibilities

• Registers emergency service patients in a fast-paced environment, creating patient accounts within 90 seconds of arrival.
• Enter accurate patient demographics and account numbers into the registration system to obtain MRN and account numbers.
• Place patient identification armbands on all ED patients after accounts are created to ensure safety.
• Obtain demographic, guarantor, and insurance information and document it in the registration system.
• Obtain physician orders for observation or admission to support services rendered as needed.
• Perform insurance eligibility/benefit verification using EDI transactions and document in the system.
• Inform patients of liabilities and collect co-payments, co-insurances, deductibles, and deposits at discharge.
• Provide timely, reliable coverage of the registration area to support clinical partners.

Skills

English proficiency

Data entry

Customer service

Insurance knowledge

Microsoft Windows

Multitasking

Communication

Education

High School Diploma or Equivalent

Medical Office Administration coursework preferred

Tools

Registration software

EDI transactions

Job description

Cape Fear Valley Medical Center in Fayetteville, NC, is seeking an Emergency Department Access Representative for the night shift. You will register ED patients, collect demographics, and verify insurance information to ensure accurate patient accounting and safety.

The role requires high school diploma, strong data entry and customer service skills, and the ability to manage multiple tasks in a fast-paced environment. Prior insurance/clerical experience is preferred.