Emergency Department Access & Registration Specialist

Cape Fear Valley Health; United States; On-site; USD 19,000 - 30,000; Full time

Job summary

Cape Fear Valley Medical Center in Fayetteville, NC, is seeking an Emergency Department Registration professional to register patients in fast-paced ED settings, collect liabilities, and ensure accurate data entry for patient accounts.

Responsibilities include verifying demographics, insurance, and guarantor information, placing armbands, and supporting ED operations. Requires CHAA certification, strong communication, and multitasking abilities.

Qualifications

• High school diploma or equivalent required
• College courses in Business, Medical Office Administration, Health Care Administration, and/or Computer Technology preferred
• Patient Access Specialist certification required
• National Association Healthcare Access Management: Certified Healthcare Access Associate (NAHAM CHAA) certification preferred
• Medical terminology required within 90 days of initial employment

Responsibilities

• Register emergency service patients in a fast-paced environment, creating patient accounts within 90 seconds of arrival
• Query ED data and enter accurate patient demographics to obtain the correct medical record and account numbers
• Place patient identification armbands and document demographic, guarantor, and insurance information
• Obtain physician orders for observation or admission and support services rendered
• Perform insurance eligibility/benefit verification and document in the registration system
• Inform patients of liabilities and collect co-pays, coinsurances, deductibles, and deposits at discharge
• Ensure integrity of patient accounts by auditing error reports and documenting collection attempts
• Provide coverage for registration needs and assist with scheduling staff

Skills

English proficiency

Insurance knowledge

Microsoft Windows

Data entry

Communication skills

Customer service

Critical thinking

Multitasking

Education

High school diploma

CHAA certification

NAHAM CHAA preferred

Medical terminology within 90 days

Job description

Cape Fear Valley Medical Center in Fayetteville, NC, is seeking an Emergency Department Registration professional to register patients in fast-paced ED settings, collect liabilities, and ensure accurate data entry for patient accounts.

Responsibilities include verifying demographics, insurance, and guarantor information, placing armbands, and supporting ED operations. Requires CHAA certification, strong communication, and multitasking abilities.